Frequently Asked Questions
Have questions about websites, hosting, pricing, or how the process works? You’re not alone. Here you’ll find answers to some of the most common questions about ChatterBots’ services, website ownership, ongoing costs, and what to expect when working with us.
If you can’t find what you’re looking for, feel free to get in touch—we’re always happy to help.
hello@chatterbots.co.za
Yes. ChatterBots specialises exclusively in WordPress websites. Focusing on a single platform allows us to provide reliable, affordable websites that are easy for our clients to manage and maintain.
Yes. We offer optional monthly maintenance packages to keep your website secure, updated, and running smoothly.
Absolutely. Every website is built on WordPress, allowing you to update text, images and other content yourself if you choose. If you’d rather leave it to us, we also offer ongoing maintenance and content update services.
Most small business websites are completed within 1–3 weeks, depending on the size of the project and how quickly content and feedback are provided.
Yes. We can assist with creating, setting up, and optimising your Google Business Profile to help improve your online visibility and make it easier for customers to find and contact your business.
Every website includes the essential SEO setup, including properly structured page titles, meta descriptions, XML sitemaps, image optimisation and business information that helps search engines understand your website. While we don’t offer ongoing SEO campaigns or guarantee search rankings, we build every website using current SEO best practices.
You do. Your website, domain name, and hosting account remain entirely in your name. ChatterBots builds and manages your website, but you retain full ownership and control at all times.
Yes. ChatterBots recommends that clients register their own domain name and hosting account to ensure they retain full ownership of their website. We are happy to guide you through the process and assist with setup if needed.
Yes. All websites are designed to be fully responsive and work across desktops, tablets, and smartphones.
Website projects require a 50% deposit before work begins, with the remaining balance payable before your website is launched. This allows us to begin planning, design and development while ensuring the project can move forward smoothly.
Monthly maintenance plans are billed in advance each month. Google Business Profile setup and Online Presence Health Checks are once-off services and are payable before work begins.
If you’re unsure which service is right for you, we’re happy to discuss your requirements and provide a clear quotation before any work starts.
There are no hidden costs. We’ll explain exactly what’s included in your quotation, along with any optional third-party costs such as domain registration or hosting, before any work begins.
Payments are EFT only.
Because every website is custom-built for each client, refunds are generally not available once work has begun. However, if you decide to cancel before any work has started, we’ll happily discuss a full or partial refund, depending on any costs already incurred.
Throughout the project, we’ll work closely with you, provide opportunities for feedback, and make reasonable revisions to ensure you’re happy with the final result before your website goes live.
If you have any concerns during the project, we encourage you to let us know as early as possible so we can work together to find a solution.